Course Aim

The aim of this course is to provide clients with the necessary skills and knowledge to enable them to:

• Learn how customers formulate their view of your reputation for service.
• How you can make a positive impression on others.
• The importance of keeping promises in the building of trust.
• How to convey a positive attitude and become sensitive to the feelings of others.
• How to make a difference by going one step further.

Client Profile

It is important that each client has previous experience and a basic working knowledge of any one of the following Microsoft Word, Microsoft Works, Word perfect or Mac Write.

Basic Working knowledge – Open Close Save files, understand the formatting menu i.e. Font, Font size, Text colour and importantly to be able to navigate within a document.

Course Outline

• A practical definition of ‘service’
• The internal customer
• Conveying a positive attitude
• Delivering on expectations
• Professional telephone technique
• Building rapport with customers
• Communicating effectively/body language
• The emotive implications of language
• Handling complaints/Problem Solving
• Human relations

Course Location:

Killarney, Kerry | Macroom | Cork City | Online

Course Available as Daytime Training | Night Classes | One-to-One | Online

Course Duration:

1 Full Day

Please contact Island Computers & Training for more details