Soft Skills

Courses > Soft Skills

Customer Service

Course Aim

The aim of this course is to provide clients with the necessary skills and knowledge to enable them to:

  • Learn how customers formulate their view of your reputation for service.
  • How you can make a positive impression on others.
  • The importance of keeping promises in the building of trust.
  • How to convey a positive attitude and become sensitive to the feelings of others.
  • How to make a difference by going one step further.

Client Profile

It is important that each client has previous experience and a basic working knowledge of any one of the following Microsoft Word, Microsoft Works, Word perfect or Mac Write.

Basic Working knowledge – Open Close Save files, understand the formatting menu i.e. Font, Font size, Text colour and importantly to be able to navigate within a document.

Course Outline

  • A practical definition of ‘service’
  • The internal customer
  • Conveying a positive attitude
  • Delivering on expectations
  • Professional telephone technique
  • Building rapport with customers
  • Communicating effectively/body language
  • The emotive implications of language
  • Handling complaints/Problem Solving
  • Human relations

Course Location:

Killarney, Kerry | Macroom | Cork City | Online

Course Available as Daytime Training | Night Classes | One-to-One | Online

Course Duration:

1 Full Day


Please contact Island Computers & Training for more details


There is no course currently scheduled.