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Customer Service

Details

Date:
August 26
Time:
9:30 am - 4:30 pm
Event Category:
Website:
www.islandtraining.ie

Event Description

Course Aim

The aim of this course is to provide clients with the necessary skills and knowledge to enable them to:

  • Learn how customers formulate their view of your reputation for service.
  • How you can make a positive impression on others.
  • The importance of keeping promises in the building of trust.
  • How to convey a positive attitude and become sensitive to the feelings of others.
  • How to make a difference by going one step further.

Client Profile

It is important that each client has previous experience and a basic working knowledge of any one of the following Microsoft Word, Microsoft Works, Word perfect or Mac Write.

Basic Working knowledge Open Close Save files, understand the formatting menu i.e. Font, Font size, Text colour and importantly to be able to navigate within a document.

Course Outline

  • A practical definition of ‘service’
  • The internal customer
  • Conveying a positive attitude
  • Delivering on expectations
  • Professional telephone technique
  • Building rapport with customers
  • Communicating effectively/body language
  • The emotive implications of language
  • Handling complaints/Problem Solving
  • Human relations

Course Location:

Killarney, Kerry | Macroom | Cork City | Online

Course Available as Daytime Training | Night Classes | One-to-One | Online

Course Duration:

1 Full Day

 

Please contact Island Computers & Training for more details

Book Now

Details

Date:
August 26
Time:
9:30 am - 4:30 pm
Event Category:
Website:
www.islandtraining.ie

August 26 @ 9:30 am - 4:30 pm

Any Questions?

If you have any questions or queries about this course,
please get in touch with us through the contact form.